Delete your account

You can request that your tenant account and the personal data associated with it be deleted at any time — whether or not you're able to sign in.

How to request deletion

Send a deletion request from the email address on your account to privacy@tenantcoop.com, or use the button below to start a pre-filled email. We may ask you to verify your identity before processing the request, to make sure it's really you.

Request account deletion

We'll confirm your request and complete it as soon as reasonably possible, and no later than 30 days.

What gets deleted

Your profile information — name, email, phone number, and password.
Verification (KYC) documents submitted for agent approval.
Saved listings, saved searches, and notification preferences.
Device tokens and push notification subscriptions.
Your active listings, if you are an agent or landlord.
Messages you've sent to other users.

What we may keep

As described in our Privacy Policy, some records must be retained even after account deletion to meet legal, tax, dispute-resolution, or fraud-prevention obligations — primarily transaction and payment records, and any records related to an open or resolved dispute. This information is retained only for as long as required and is not used for any other purpose.

Questions

If you have questions before requesting deletion, contact us at privacy@tenantcoop.com.