Privacy Policy

1. Information we collect

• Account information — your name, email address, phone number, and password when you register.
• Verification (KYC) information — for users applying to list properties as an agent, we collect identity documents and other details submitted for verification.
• Listing and transaction data — properties you list or save, inspection requests and their scheduled date and time, messages exchanged with other users, and payment records processed through our payment partner, Paystack.
• Device and push notification data — device tokens or browser push subscription details, used only to deliver notifications about your account activity (for example, an inspection confirmation or a payment request).
• Usage information — technical data such as IP address, browser type, and app diagnostics, collected automatically to keep the service secure and reliable.

2. How we use your information

• To create and manage your account and verify agent applications.
• To operate the marketplace: publishing listings, coordinating inspections, and facilitating escrow-protected payments between buyers and agents.
• To send transactional notifications (push and email) about activity on your account — for example, inspection status changes, payment requests, or messages.
• To detect fraud, resolve disputes, and enforce our Terms of Service.
• To comply with legal obligations, including tax and financial record-keeping.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Who we share it with

• Other users— a listing's agent and a prospective buyer can see the information needed to communicate and coordinate an inspection (for example, name and listing-related messages).
• Paystack — our payment processor, to handle payments and payouts. We do not store your full card or bank details ourselves.
• Service providers — infrastructure, email (Resend), and push-notification providers who process data strictly on our instructions.
• Legal and regulatory bodies — where required by law, or to protect the rights, property, or safety of tenant, our users, or the public.

4. Data retention

We keep your information for as long as your account is active, and afterwards for as long as needed to meet legal, tax, dispute-resolution, or fraud-prevention obligations. Verification documents and transaction records are retained for the period required under applicable Nigerian financial regulations.

5. Your rights and choices

• You can review and update your account information at any time.
• You can disable push notifications from your browser or device settings, or by revoking the permission you granted.
• You may request a copy of, correction to, or deletion of your personal information, subject to our legal retention obligations, by contacting us at privacy@tenantcoop.com, or, for account deletion specifically, through our account deletion page.
• Where applicable, you may object to our processing of your personal information or request that we restrict that processing by contacting us at privacy@tenantcoop.com.
• Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format for portability to another service.
• Where we process your personal information based on consent, you may withdraw that consent at any time by contacting us at privacy@tenantcoop.com. This will not affect processing carried out before withdrawal.
• You may first raise a concern with us at privacy@tenantcoop.com. If we do not resolve it, you may lodge a complaint with the Nigeria Data Protection Commission through its complaints portal.

6. Data security

We use industry-standard safeguards — including encryption in transit and access controls — to protect your information. No system is completely secure, and we encourage you to use a strong, unique password on your account.

7. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you through the app or by email before they take effect.

8. Contact us

Questions about this policy or your personal information can be sent to privacy@tenantcoop.com.